Acknowledgment and Acceptance of Terms & Conditions

These terms and conditions govern the use of ("the website") and the purchase of any goods from it. The website is operated and managed by Ana’s Gourmet Treats Pty Ltd Pty Ltd. ("Ana’s Gourmet Treats Pty Ltd"). If you need more assistance, you can always contact. Please use our contact page for more information.

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms & Conditions"). Ana’s Gourmet Treats Pty Ltd reserves the right to amend or update such terms, conditions, disclaimers, and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms & Conditions.

Information Provided by You

If you purchase goods and services from or create an account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Ana’s Gourmet Treats Pty Ltd with current, complete, and accurate customer information when asked to do so by the website, or an employee of Ana’s Gourmet Treats Pty Ltd. Besides the information that you enter on the website, we also receive and store certain types of information when you interact with this is provided through the use of cookies.

What Are Cookies?

Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Cookies enable our systems to recognize your browser and welcome you back to the store. By disabling cookies, you will not be able to participate in some of the features offered by Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for cookies in your help/contents and index option on your browser. We recommend that you leave your cookies enabled, otherwise you will not be able to shop with us. Our cookies do not send us back any information about your computer or any other information on your hard drive.

Virus Warning

All care is taken to ensure that websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Product Information

Prices of goods & services, delivery and other charges displayed on the website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. Some products on may not be immediately available for dispatch due to circumstances beyond our control. However, where possible, we will advise you of any delay by advertising the release or campaign (sale) date accordingly. By submitting your order after being advised of such delays, you are accepting such timeframes into which the item/s will be shipped. If there are any changes in the release date to which you have previously accepted, we will contact you accordingly.

Placing & Accepting Orders

Orders will not be dispatched until payment in full has been received and is satisfied with the integrity of the order. Without limiting the operation of any other Terms & conditions herein, is not responsible, and will not accept liability for any loss or damage arising from a late delivery, or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an order confirmation for the sole purpose of confirming the details of your offer. Please note that our order confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way. Please check that all the information provided on the order confirmation is correct and that no specific requests are missing. It is your responsibility to ensure that the delivery date, address details and special instructions are input correctly and appear on your order confirmation. For any changes or in doubt please contact us immediately.

We only accept minimum orders of $25.

Cancellation by Us

We reserve the right not to provide goods or services to you, terminate membership accounts, remove, or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms & conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. All orders are subject to our terms & conditions policies. Please refer to our Returns & Exchanges section.


Pickup is available from our South East Melbourne site (Berwick). We will contact you with pickup details (address, days, and times) to personally coordinate with you. It is your obligation to enter the correct delivery address details at the time of ordering.

Free delivery to addresses within the following Victorian postal codes 3802, 3803, 3804, 3805, 3806, 3807, 3809.

Please inquire for other delivery options

Returns & Exchanges

At Ana’s Gourmet Treats Pty Ltd we pride ourselves on the quality of our products and services. Great care is taken when creating each package. Every order ships from our premises in perfect condition. Please order carefully as will not exchange or refund goods because of a "change of mind". Food safety legislation prevents us from exchanging or accepting returns on our chocolate products.

Goods Damaged on Delivery

You must inform us immediately (within 24 hours after delivery) if your goods have arrived damaged. You will need to quote your order number and email us photos of the damaged goods. Please note, that to take appropriate actions, it is essential to be contacted immediately.

Payment Options

Once you are ready to finalise payment of your purchase, a number of convenient and safe payment options are available: Online eWay (Available soon) or Direct bank transfers. All orders must be prepaid. If we are unable to complete an order for unforeseen circumstances, we will refund you immediately without any fees, via the original method of payment.

By Direct Bank Transfer:

Direct bank transfer are payable to: BSB: 083 802, ACC: 985595845, Account name: Ana's Gourmet Treats Pty Ltd. Goods can only be dispatched when payment has been received.

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